Customer Reviews

Based on 3612 reviews
91%
(3287)
6%
(227)
1%
(28)
1%
(21)
1%
(50)
Love Cheeki

Best reusable bottles for the whole family! Love the adventure range with the double walled insulation, keeps our water cool all day.

Hi Pooja, thank you so much for your lovely review! We're thrilled to hear that your family loves the adventure range and that the bottles keep your water cool all day. Cheers to many more adventures with Cheeki!

Lid is easily broken

These lids are very poor quality. It broke and smashed in two the first time it was used after falling on the floor. I had bought the spare lid just in case and that one managed to last a couple of weeks befofe breaking near the handle.
Other brands can take repeated falls no problem.

I also found the bottle leaks when sealed and turned upside down. The advertising that it is leak proof is false. Very disappointed.

Hi Agnes, we're sorry to hear about the issues you've experienced. We appreciate your feedback and will pass it on to our team to improve the quality. Please contact us if you'd like assistance or a replacement. Thank you for sharing your experience.

Best reusable bottle(s)

These were purchased to replace some of the Original Cheeki water bottles which we had for ages. Beautiful colours, and the bottles are already keeping our drinks warm, perfect for winter.

I love Cheeki products

I have been using Cheeki water bottles for years, they are so durable and reliable. I love that they have all the different parts available for if you need to replace something. I just replaced the lid on my adventure drink bottle after I dropped and broke it. I also love they are continuously improving and upgrading their products to make them better. The new silicone bumpers are a great addition for anyone who is clumbsy like me and drops their water bottles a lot, extra padding to stop them cracking.

Hi Felicity, We're so glad to hear you're happy with your Cheeki products and that the replacement lid fits perfectly! Thanks for sharing your love for our improvements—happy to keep your adventures leak-free and stylish! 😊Warm Regards, Cheeki Customer Service

My cheeks coffee insulated

I,v had mine for around 15 years and unbelievable is all l can say a great product which I use near every day cheers guys keep up the great work 😄

Hi Shane, We're thrilled to hear you've enjoyed your Cheeki mug for so many years! Thanks for the kind words and support. Warm Regards, Cheeki Customer Service

Couldn’t be without it!

I recently lost my original cheeki mug and realized that nothing else did the same job! I love that I can take my own hot drink on outings knowing I’ll enjoy a hot brew when I’m ready to have it. I had to buy a replacement, there was no question 😊

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
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Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Good but the Delivery...

I got this for my mothers birthday. She loves it and has been using it since she got it.

However, I had payed extra for express shipping and it arrived a whole week later. Contact was made with AUSPost and Cheeki but one wasn't clear with what was going on, while the other didn't reply until 4 days later on the day the bottle arrived.

Product is fantastic! Shipping was not.

Hi Laura,

Thank you for your feedback. We're so glad to hear your mum loves her bottle!

We're very sorry for the delay with your express delivery. We appreciate you bringing this to our attention and will use your feedback to improve both our communication and delivery experience.

Warm Regards,
Cheeki Customer Service Team

Bottle received Damaged

My bottle was received dinted/damaged.

Hi D, we're sorry to hear about your experience. We appreciate your feedback and would like to help resolve this issue. We are more then happy to send through a replacement or refund, please email us at cs@cheeki.com. Thank you for bringing this to our attention. Warm Regards, Cheeki Customer Service

Great product

This is the third bottle I have purchased. I have 2 for me, one at home , one in car and this latest one for my wife.
Great for use witer, hot drinks and summer , cold drinks, when bush walking.
Recommended

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
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Kids Instagram - @cheekikids_aus
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TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Great bottles in nice colours

The lids are really good and I like that you can get replacement lids.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Disappointing quality after only 2 months

I’ve only had this travel mug for about two months, and I’m really disappointed with how quickly it’s deteriorated. Despite washing it regularly after use, the silicone seals in the lid have developed a persistent stale coffee smell that won’t come out.

The lid design also has tiny grooves that trap moisture and coffee residue, making it almost impossible to clean properly. As a result, mould has started forming in these areas despite routine cleaning.

To make matters worse, the spring mechanism that opens and closes the lid has already stopped working, making the lid difficult to use.

I expected much better durability and hygiene from a travel mug at this price point. Unfortunately, I wouldn’t recommend this product.

Hi Lyla, we're sorry to hear about your experience. We appreciate your feedback and would like to help resolve this issue. We are more then happy to send through a replacement or refund, please email us at cs@cheeki.com. Thank you for bringing this to our attention. Warm Regards, Cheeki Customer Service

Perfect!

Trying to opt for low-tox options, this bottle is perfect. No straw means less exposure to micro plastics, and the generous 2litre size means I’m filling it less! My go-to daily drink bottle now.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

So easy!

I love how easy it is to just replace the smaller parts of the water bottles. I just bought the replacement silicone sheilds and they are great!

Hi Sally, we're thrilled to hear you find it so easy to replace the parts! Thanks for sharing your positive experience with our silicone shields. Enjoy your water bottles!

After sales service:

Loved my first Cheeki for more than 5 years. I bought a replacement on line but one of the lid seals wouldn't stay in place and Cheeki replaced this within days. Very happy with the service and product.

Hi Robert, thank you for sharing your positive experience! We're delighted to hear you're happy with our product and service. Cheers to many more years with your Cheeki mug!

Best travel mug ever! Amazing service to match!

With a job on the road, a large hot cuppa on the go is a life essential. My Cheeki 450ml travel mug has never let me down; true heat lasting for hours, while the cup has lasted for years. It just may even outlast me ;-)

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Best value for money and great colors

super easy to use and keeps it hot!

Love this coffee cup. My husband got cranky at the many other brands we've tried because every time he vacuum sealed it, his coffee spilt out everywhere! But not with this cup! The insulation and vacuum seal pop top are super easy to use and clean compared to other brands I've tried. It is the perfect size and shape to sit in the car cup holder too! Definitely recommend to anyone who wants a quality travel mug!

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Arrived damaged

Unfortunately my water bottle arrived very damaged! I emailed to ask for help but have been waiting weeks for a reply. Can't say it's been a good experience, which is disappointing because I was looking forward to a sturdy plastic free bottle!

Hi Anna, we're sorry to hear about the damage and the delay in response. Please contact us again at admin@cheeki.com so we can resolve this issue promptly. We appreciate your patience and hope to make this right. Warm Regards, Cheeki Customer Service

Good for the outdoors

Needed a replacement lid as the old one had worn out it's usefulness after using it almost daily. I couldn't go back to a different water bottle.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Hoping it last as long as my old one

So far so good. Had to replace lid as previous one fell one too many times. Expecting excellence as my only experience with Cheeki.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Best coffee traveller ever:)

Bought another one after my last one I had for 13 yrs fell off of the roof of my car! Always keeps my hot drinks longer than any other traveller I’ve owned or used.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Perfect paint & lid

The feel of the new paint is beautiful, and I love the lid you've developed to make cleaning a dream.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Leak free and good size

Working well and perfect size for tea - also fits into a standard car cup holder

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Looks as cool as it keeps water

Love the watermelon summer vibes all year. Good quality and keeps me looking as cool as my water stays.

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - @cheeki_aus
Kids Instagram - @cheekikids_aus
Thongs Instagram - @cheekis_aus
TikTok - @cheeki_au

Have a lovely day,
Cheeki Customer Service

Good so far

Happy with size and weight - still to use for hot and cold drinks

Hi Valued Customer,

Thank you for leaving a positive review.

We are so glad you love your item/s. We look forward to your next order #staycheeki

It would be so appreciated by our Cheeki Team if you could follow our socials:
Instagram - cheeki_aus
TikTok - cheeki_au

Have a lovely day,
Cheeki Customer Service