If your bottle needs a little love or is looking dirty inside, the best method of safely cleaning your bottles is our CHANGE water bottle cleaning tablets. Simply fill your Cheeki bottle with warm water, drop in one CHANGE water bottle tablet and leave to dissolve for 15/20 minutes! Give it a rinse once dissolved and all the stains and smells will be gone.

Sports bottles were originally designed and used with squeezable plastic drinking bottles. Because stainless steel isn’t squeezable, we designed our Tri Tech sports lid so air can get back into the bottle as you drink. The noise that you hear is air moving through the valve.
Whilst we have improved the Tri Tech Sports Lid to be significantly quieter than the original design it still makes a little bit of noise as air passes through the valve into the bottle. But if your Tri Tech Sports Lid is making a loud chirping or whistling noise, the lid may be twisted into wrong position or may be dirty or clogged.
We recommend thoroughly cleaning the inside of the cap with a bottle brush and warm, soapy water. You can also rotate the lid through different stages of the flow settings to "wear" the seals.  For instructions, check out ourProduct Carepage
Another trick is to loosen the cap just a tiny bit, just make sure it's still tight enough to keep the bottle from leaking. The flow will work better if the cap is not over-tightened.

Yes, all Cheeki products are totally BPA free.
Stainless steel used in the body of all our products is a BPA free material.
Polypropylene 5 is used for the non-steel parts of products. This is a hard plastic and is certified BPA free. 
Paints used on the outside of our products are all non-toxic and BPA free.

No. Cheeki products use a premium #304 (18/8) food grade stainless steel which means there is no need for internal linings and are therefore BPA and toxicity free. 

Cheeki products and manufacturing facilities are accredited with USA FDA, European Union and Fair-work certification. 

Currently Cheeki is manufactured in China. We continue to research opportunities to bring our business home, but unfortunately due to the costs of steel and production we would not be able to provide economically priced products. 
We can assure all customers that Cheeki obtains full accreditation for all manufacturing facilities and work practices used by Cheeki prior to the start of manufacturing. We are committed to ensuring a healthy, safe and responsibly managed environment with our partners in China and that all operations involved meet industry standards. 

Yes you can recycle your Cheeki by breaking it down in the following way:
- The Stainless Steel body parts can be put with the tin/metal items.
- The plastic parts have a PP5 rating and can be recycled with other plastics. 
Some states and countries will recycle Silicone. If your product contains a Silicone seal please check with your local council for recycling practices. 
Note: Recycling practices vary from Australian state to Australian state and from country to country. Please check with your local council for specific recycling practices. 

All Cheeki products are made from Premium 304 Food Grade Stainless Steel which has been tested to have NO traces of heavy metals such as lead.

Your lid will leak if:1/ The Silicone Seal is missing. To check if your seal is missing, unscrew the lid and look in the top-most part of the lid threads. There should be a soft silicone seal tucked inside. If you are unable to see it, try putting the tip of a pencil and if you feel it is soft, the Silicone seal is there and should be working well.2/ The threads have not aligned. When you screw the lid onto your bottle/cup/food jar make sure the threads of the body and the threads of the lid fit well. Once screwed on, the base of the lid should sit flush all around the product. If there is a gap at one side, the threads are not aligned. Take the lid off and try again.
If you have tried the above trouble shooting and your product is still leaking, get in touch and we will assist you further. Send your issue, a photo of your product and your phone number tohere.

The tri-tech lid needs to be turned onto the 'OFF' setting for it to be leakproof. Simply turn the lid to the 'X'. 

Yes! Cheeki sells replacement lids for all bottles and cups online or ask your local retailer to order one for yo

All Cheeki products are manufactured with #304 (18/8) food grade stainless steel which is a highly rust resistant metal. It is more likely that your bottle or cup is stained.

Stains from liquids and food can stain the surface of the metal and this may look rust-like in colour.

If bottles and food equipment is not cleaned regularly with soapy water, they will become dark and stained quickly. Depending on the degree of colour, this staining can be reversed using the methods described in “how to clean my bottle” tips.

Bottles that are dropped in the rush to catch the school bell, thrown about at the soccer field or simply frozen with too much liquid in them often end up with a bulging base. 

While it may never be a perfect shape again, this bulge is easy to fix and your bottle will continue to be safe to use for years to come. Place a thick towel onto a chopping board. Put your bottle upside down on the towel (get someone to hold it for you as it won’t stand by itself) and with a rubber mallet swiftly tap the bulge back into place. If you do not have a rubber mallet use a tea towel to protect the metal and use a hammer to bang the bulge back into place. 

While stainless steel is perfectly safe to freeze, we are highly against it. The force of the liquids expanding as they freeze can cause your Cheeki bottle to become deformed.  If you do decide to freeze your bottle much make sure the lid is kept off until you remove the bottle from the freezer. Damage through freezing is not covered by the Cheeki Warranty.